Responsible Gaming

Gambling always carries the risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk. Responsible gaming is about staying in control of how you play, how much you spend, and how often you participate.

Crowngreen encourages all players in Canada to approach gambling as a form of entertainment, not as a source of income. The following principles help support a balanced and safe experience:

• Set a fixed budget before you start playing and stick to it;
• Treat any losses as the cost of entertainment, not as money to recover;
• Take regular breaks to maintain a clear perspective;
• Avoid playing under the influence of alcohol, stress, or emotional distress;
• Use the account tools available to set deposit, loss, and session limits;
• Never borrow money to fund your gambling activity;
• Keep track of time spent playing to avoid losing perspective;
• Play for enjoyment, with full awareness of the financial risks involved.

Gambling addiction can develop gradually and is not always easy to identify. Being aware of the warning signs is an important step toward protecting your wellbeing and seeking help early.

The following indicators may suggest a gambling problem is developing:

• Spending more money on gambling than originally intended;
• Feeling the need to increase bet amounts to maintain the same level of excitement;
• Repeatedly attempting to recover losses through continued play;
• Becoming irritable, anxious, or restless when unable to gamble;
• Neglecting personal responsibilities, work, or relationships due to gambling;
• Concealing gambling activity from family members or close friends;
• Using gambling as a way to cope with stress, loneliness, or difficult emotions;
• Continuing to gamble despite awareness of negative financial or personal consequences;
• Borrowing money or selling possessions to fund gambling sessions;
• Making repeated unsuccessful attempts to reduce or stop gambling.

Gambling addiction is a recognized condition that can have serious effects on a person’s life. If several of these signs apply to you, professional support is available and encouraged.

Addressing a gambling problem is possible with the right tools, habits, and support. There are practical steps that can help you regain control and protect your long-term wellbeing.

The following recommendations can help prevent or manage gambling addiction:

• Use the self-exclusion option available on your account to pause or stop access to the platform;
• Set strict deposit and spending limits through your account settings;
• Reach out to a licensed counsellor or addiction specialist in Canada;
• Inform a trusted person in your life about your situation so they can provide accountability;
• Avoid environments or situations that trigger the urge to gamble;
• Replace gambling time with structured activities, hobbies, or social engagement;
• Review your financial situation honestly and create a plan to address any debts;
• Contact Canadian support organizations that specialize in gambling addiction;
• Use self-assessment tools to regularly evaluate your relationship with gambling;
• Seek a temporary cooling-off period by activating a time-out through your account.

Several reputable organizations across Canada offer confidential support and professional guidance for individuals affected by gambling addiction. These resources are available at no cost and are accessible at any time.

• Gambling Therapy – International online support service offering live chat, forums, and self-help tools: https://www.gamblingtherapy.org
• Responsible Gambling Council (RGC) – Canadian organization providing education, research, and support on responsible gambling: https://www.responsiblegambling.org
• ConnexOntario – Free mental health and addiction support for Ontario residents, available 24/7: https://www.connexontario.ca
• Problem Gambling Institute of Ontario – Clinical and educational resource hub for Ontario: https://www.problemgambling.ca
• Gambling Support BC – Free support for British Columbia residents affected by gambling harm: https://www.bcresponsiblegambling.ca
• Alberta Health Services – Addiction Helpline – Province-wide addiction support line for Alberta residents: https://www.albertahealthservices.ca
• Gamblers Anonymous Canada – Peer support network with groups available across Canadian provinces: https://www.gamblersanonymous.org

Players who are concerned about their gambling habits can contact the Crowngreen support team at any time. The team is available to assist with account controls, self-exclusion requests, and guidance on available responsible gaming tools.

The following contact options are available:

• Email – Submit your inquiry or request directly by email for a documented response;
• Live Chat – Access real-time assistance through the chat function available on the platform;
• Support Form – Complete the contact form available in the Help section of your account.